Welcome to The Horse Essentials! These Terms and Conditions govern your use of our website www.thehorseessentials.com and all purchases made through our online store. By accessing our site and making purchases, you agree to comply with these terms.

1. Our Equestrian Commitment

At The Horse Essentials, we’re dedicated to providing quality equestrian products for horse owners, trainers, and enthusiasts worldwide. Our policies reflect our commitment to excellence in both products and customer service.

2. User Responsibilities

As a valued customer, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use our website and products only for lawful purposes
  • Not reproduce, duplicate, or resell our products without authorization
  • Comply with all applicable laws and regulations regarding horse care and equipment
  • Ensure proper use of all products according to manufacturer guidelines

3. Products & Services

Product Descriptions

We take great care to accurately describe our equestrian products including:

  • Bandages and Wraps
  • Grooming and Pest Control Supplies
  • Horse Blankets and Coolers
  • Horse Boots and Studs
  • Shipping Boots
  • Training Aids

While we strive for accuracy, slight variations in color or design may occur. Product images are for illustrative purposes only.

Product Limitations

Certain products have special considerations:

  • Pest Control Supplies: Non-returnable for health and safety reasons
  • Custom-fitted items: Cannot be returned unless defective
  • Horse Boots: Must be unused and undamaged for returns

4. Ordering & Payment

Order Process

When you place an order:

  • You’ll receive an order confirmation via email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • You’ll receive shipping confirmation with tracking when your order ships

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

Pricing & Taxes

All prices are in USD. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Shipping Policy

Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Shipping Areas

We ship worldwide except to certain Asian and remote regions. International customers should note:

  • Customs processing may add to delivery times
  • Any duties/taxes are the customer’s responsibility

6. Returns & Exchanges

Return Policy

We accept returns and exchanges within 15 days of delivery for most items when:

  • Products are in original condition
  • All tags are attached
  • Original packaging is intact

Return Process

  1. Email [email protected] with your return request
  2. Receive Return Authorization (RMA) and instructions
  3. Ship items to: The Horse Essentials Returns, 2960 Ward Road, El Paso, TX 79901 USA

Refunds

  • Processed within 3-5 business days after we receive your return
  • Issued to original payment method
  • You’ll receive email confirmation when processed

7. Intellectual Property

All content on our website including:

  • Product designs
  • Brand names
  • Logos
  • Website content
  • Photography

are the property of The Horse Essentials and protected by intellectual property laws. Unauthorized use is prohibited.

8. Liability Limitations

The Horse Essentials shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Improper use of products
  • Delays beyond our reasonable control (natural disasters, customs delays, etc.)
  • Any injuries resulting from product misuse

Our total liability for any claim related to our products shall not exceed the purchase price of the item in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA. Any disputes shall be resolved in the courts of El Paso County, Texas.

11. Policy Changes

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

12. Contact Us

For questions about these Terms or our products:

Email: [email protected]

Mail: The Horse Essentials, 2960 Ward Road, El Paso, TX 79901 USA

Thank you for choosing The Horse Essentials – where quality meets equestrian excellence!