At The Horse Essentials, we understand that your equestrian equipment needs to perform as flawlessly as your horses do. That’s why we’ve created straightforward shipping and returns policies to ensure your complete satisfaction from our stable to yours.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

International Customers Note: We ship worldwide (excluding some Asian and remote regions). Please be aware that customs processing may add to delivery times, and any duties/taxes are the customer’s responsibility.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items, provided they are in original condition with tags attached and packaging intact.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Pest Control Supplies (from our Grooming or Pest Control Supplies category)
  • Used or damaged horse boots (from our Horse Boots or Studs category)
  • Custom-fitted items (special order blankets or training aids)

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our equestrian support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Use this template for your email:

Subject: Return Request – Order #[Your Order Number]

Dear The Horse Essentials Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return: [Product Name(s) and Quantity]

Reason: [Please specify]

I prefer: [Refund to original payment method / Exchange for (specify product)]

Shipping address for exchange (if different from original):

[Your Name]
[Address]
[City, State, ZIP]
[Country]

Thank you,
[Your Name]
[Your Email]
[Your Phone Number – optional]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Prepaid shipping label (for defective items only)
  • Instructions for repacking

Step 3: Ship Your Return

For non-defective items, ship to:

The Horse Essentials Returns
2960 Ward Road
El Paso, TX 79901
USA

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns, customs forms must be marked “RETURNED GOODS” to avoid duties.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Exchange Policy

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Exchanges follow the same shipping methods as original orders

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return and expedite your replacement at no cost.

Our knowledgeable equestrian support team is ready to assist with any questions about our shipping or returns policies. Email us at [email protected] – we’re happy to help!

From our stable to yours – ensuring your complete satisfaction with every purchase.