At The Horse Essentials, we stand behind our premium equestrian equipment just as we stand beside our professional clients in the stable. If any product doesn’t meet your high standards for performance and quality, we’ll make it right.

Our Return & Exchange Commitment

We accept returns and exchanges within 15 days of delivery for most items, provided they are in original condition with tags attached and packaging intact. Your satisfaction is as important to us as the care you give your horses.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Pest Control Supplies (from our Grooming or Pest Control Supplies category)
  • Used or damaged horse boots (from our Horse Boots or Studs category)
  • Custom-fitted items (special order blankets or training aids)

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our equestrian support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear The Horse Essentials Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return: [Product Name(s) and Quantity] Reason: [Please specify] I prefer: [Refund to original payment method / Exchange for (specify product)] Shipping address for exchange (if different from original): [Your Name] [Address] [City, State, ZIP] [Country] Thank you, [Your Name] [Your Email] [Your Phone Number – optional]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Prepaid shipping label (for defective items)
  • Instructions for repacking

Step 3: Ship Your Return

For non-defective items, ship to:

The Horse Essentials Returns
2960 Ward Road
El Paso, TX 79901
USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Exchange Policy

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Exchanges follow the same shipping methods as original orders

International Returns

For our global equestrian clients (excluding some Asian and remote regions):

  • Customs forms must be marked “RETURNED GOODS” to avoid duties
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return and expedite your replacement at no cost.

For any questions about our returns policy, our knowledgeable equestrian support team is ready to assist at [email protected].

From our stable to yours – ensuring your complete satisfaction with every purchase.