Welcome to The Horse Essentials FAQ page. Here you’ll find answers to common questions about our premium equestrian products and services. If you don’t find what you’re looking for, our horse-knowledgeable team is always ready to assist.

About Our Products

What types of horse gear do you specialize in?
We offer premium performance and protection gear including bandages & wraps, grooming supplies, horse blankets, boots, training aids, and pest control products – all selected with the competitive equestrian in mind.
Are your products suitable for professional training stables?
Absolutely! Many of our professional clients choose our products for competition season. Our shipping boots, training aids, and performance gear are particularly popular with competitive stables.
Do you carry therapeutic riding equipment?
Yes, we supply specialized equipment for therapeutic riding programs, with particular attention to safety and comfort features.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
How do I create an account?
During checkout, you’ll have the option to create an account for faster future purchases and order tracking. You can also register directly from our homepage.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping choices:
Standard Shipping ($12.95 flat rate): 10-15 day delivery via DHL/FedEx, ideal for urgent competition needs
Free Shipping (orders over $50): 15-25 day delivery via EMS, perfect for bulk or seasonal purchases
Do you ship internationally?
We ship worldwide except to some Asian and remote regions. Our team has particular expertise shipping to competitive stables, working ranches, and therapeutic programs globally.
How can I track my order?
All shipments include real-time tracking. You’ll receive tracking information via email once your order dispatches from our El Paso headquarters.

Returns & Exchanges

What is your return policy?
We stand behind our products like we stand behind our horses. You may initiate returns within 15 days of delivery for any item that doesn’t meet your horse’s needs.
How do I process a return?
Email [email protected] with your order number and reason for return. Our equestrian-knowledgeable team will guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.

Contact Information

Where are you located?
Our headquarters is at 2960 Ward Road, El Paso, TX 79901. While we welcome correspondence, please note this is an operational facility not open to public visits.
How can I contact customer service?
Our US-based team combines product expertise with genuine horse experience. Email us at [email protected] for prompt assistance with any equestrian-related questions.

From our stable to yours – delivering premium protection and performance since 2015.